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Tap the Employee to Better Treat the Patient
In the article Hospital shows improved patient satisfaction, the author highlights a hospital that is using key strategies to drive up patient satisfaction. And in hearing Ivision Memorial Hospital...
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Orillia’s Orientation Toward Customer Service
I know, I know – Government customer service is an oxymoron – I’ve heard the joke often, but I’ve worked with too many local government organizations to believe it’s true. The reasons it’s difficult to...
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What We Can Learn from IRS Customer Service
In the article Report: IRS customer service lacking, the author shares the woes that customers/taxpayers have when working to get questions answered and issues resolved. And while many people have...
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Superintendent Promotes Super Customer Service
Students are not customers. Parents are not customers. Vendors are not customers. Co-workers are not customers. I hear these statements all the time from people in Education who don’t like the...
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Push the Patient Forward
What drives a great patient experience? Well according to a study of General Practitioners offices, the receptionist has a significant impact on patient satisfaction. How? Let me count the ways… The...
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Find Assets that Build Fan Affinity
What do football fans care about other than winning? Lots. Some care about having a kid-friendly environment, some care about being treated special – that customer care, and some care about food! To...
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Government Opinions Driven by Bad Customer Service
Have you ever had an issue with your water bill? How about the appraised value of your home? Concerned you’re overtaxed? Did the building inspector fail to show up as planned? Did the City leave...
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Higher Ed – All About Customer Service for Student Success?
I was presenting results of mystery shopping research years ago to a Higher Ed client. There were about 150 people in the room, and in the middle of the presentation, two professors stood up on...
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High Trust = High Patient Satisfaction?
According to a study conducted by researchers in the Department of Psychology at the University of Basel and Harvard Medical School, trust in doctors can lead to higher patient satisfaction. The...
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Taking the BRE Pulse
In the recent article Annual ‘Take the Pulse’ business survey underway, the Chester County Economic Development Council promoted the launch of its business retention and expansion survey. The CCEDC...
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